FREQUENTLY ASK QUESTIONS (FAQs)
We do :
- provide the answers to enquiries about our collections and services,
- refer you to other possible sources of information if we cannot provide the answer
We don’t :
- answer questions that require analysis and opinions regarding issues,
- provide advice on medical or legal matters,
- answer questions for quizzes or competitions
1. Library Services & Facilities
- Library Catalogue
Question: How can I find a book in IRC?
Answer: You can use our Library Catalogue to locate our collection. You can access our PULSE (previously known as PRECISE/OPAC) via http://pulse.petronas.com.my/ or from IRC website (Library Catalogue Tab). IRC also provide online renewal facilities through Login Staff/Student link. Please contact IRC Circulation Counter for New Registration or if you forgot your password for IRC staff to reset.
To learn how to read a call number click here.
To learn how Boolean Operator works click here.
- Borrowing / Renewing
Question: How many items/materials, can I borrow from IRC?
Answer: For detailed information, kindly refer to our loan matrix.
Question: How much fine being imposed to me if I forget to return borrowed IRC items?
Answer: Rates for overdue items are RM0.20 per item per day for book and RM1.00 per item per day for audio-visual materials.
- Lost books / Materials
Question: If I lost a borrowed item, how should I do?
Answer: You need to report any lost of borrowed items to Circulation Counter immediately. Any settlement for lost & replacement items will have several procedures depending on the type of items and its current condition. For further detailed, kindly contact Pn. Rohil Amani Bt. Ismail at ext: 05- 3688451.
- Photocopying & Printing
Question: Do IRC provide photocopying and printing service for users?
Answer: Yes, you need to purchase photocopying and printing prepaid card at Circulation Counter, IRC. For printing services, you can use E-resources PCs (No. 1 to 6) located at Level G behind User Advisory desk.
Charges for prepaid card as below:-
|1stTime PurchasePrepaid card: RM 15.00
Deposit: RM 5.00
Total: RM 20.00
|2ndTime PurchasePrepaid card: RM 15.00|
Notes: RM 5 deposit will be refunded for returned cards. Deposit will not be returned for the damaged card
- Interlibrary Loan (ILL)
Question: What is interlibrary loan and how can I use this service?
Answer: ILL is a document delivery service where user can request materials from other libraries. You can request this service by downloading ILL form available on IRC website and submit it to email@example.com
2. Reference & Consultancy
- Information Literacy Program
Question: What is Information Literacy Program (IL) and how this program benefits me as students?
Answer: IL is a program designed for IRC users to promote effective use of library resources and facilities. For further information, kindly refer to IRC website (Information Literacy@IRC tab) or email to firstname.lastname@example.org for any IL related enquiry.
- Journal Articles
Question: Where can I find journal article subscribed by IRC?
Answer: You can get a list of online resources from IRC website (e-Resources Tab). For username and password, please contact IRC by walk in or email to email@example.com
- Bibliographic Management Tools (RefWorks & EndNote)
Question: What is a bibliographic management tools and how can these tools assist me?
Answer: Bibliographic management tools is a software that assist student/researcher to collect, manage and produce citation and bibliographic details for research/final year paper. Currently, IRC subscribed 2 (two) softwares (RefWorks 2.0 and EndNote) for the users. Please contact our Reference & Consultancy Unit for further information.
Question: What is UTPedia?
Answer: UTP now has a new digital knowledge repository product called UTPedia (The UTP Electronic and Digital Intellectual Asset). It stores digitized version of unpublished thesis, dissertation, final year project reports and past year examination questions. Users can search and browse the content of UTPedia by using Year, Subject, Department or Author for the required document. At the moment only registered UTP staff and student are eligible to access and download the full text document, whereas others can only view the abstracts and bibliographic details of the metadata. For registration please visit this link http://utpedia.utp.edu.my/